Do you deliver worldwide?

We deliver our products to all parts of Malaysia and that too completely free of cost. Moreover, we ship to Brunei as well, but at a nominal cost (i.e. delivery charges) of MYR 60 per order.

What are the delivery methods you offer? 

We use the best registered courier companies to ensure that your item is delivered 100% safe and secure. We will also send you the tracking details, so that you can keep a close eye on the movement of your parcel and can track the exact date and time of delivery.

What is the delivery time and cost?

Estimated delivery time for every product is mentioned on each product page. However, this may vary in case of some specific products, e.g. if a product is being sourced from an overseas supplier – but, don’t worry, we’ll definitely keep you informed. Also, it takes slightly longer for prescription glasses, as they need to be sent to lens lab for customization. There will be nominal delivery charge of 60rm for orders shipped to Brunei.

How will I know when my order has been shipped?

Once your order has been shipped, you will receive a shipping confirmation email together with a clever little tracking number. You can use the tracking number to track your order at every point, all the way to your doorstep. When you receive this email, you are only 2 to 3 tiny little working days away from receiving your order!

Can I check the progress of my order?

Yes you can check the progress of your order on our website at every stage. Also you can track your shipment status with the courier company once you receive the tracking number via email.

What is your return & refund policy?

We offer a 30-day return policy which means that you can return the product within 30 days from the date of delivery.

However, this is NOT applicable in the following cases:

  • Unsealed or products with opened packages (all products need to be in their original condition and packing).
  • Prescription glasses with lens thickness 1.60 and higher as these are too customized to be returned.
  • Prescription glasses with progressive / indexed lenses as these are too customized to be returned.